Applies to: synlixa.com, our sub-domains, and any products, voice/chat agents, or services that link to this notice (together, the "Services").
This Privacy Policy explains how Synlixa ("Synlixa," "we," "us," "our") collects, uses, discloses, and protects personal information. It also describes your privacy choices and rights. If you do not agree with this Policy, please do not use the Services.
Plain-English summary: We use your information to operate our site, respond to inquiries, provide demos/consultations, deliver messages (email/SMS/voice), improve the Services, and meet legal requirements. We never sell your personal information for money, and we provide simple ways to opt out of marketing and automated outreach.
Business details: company website/domain, industry, location, project goals, budget/timeline.
Communications: messages sent to us, survey responses, support requests.
Booking/demo data: availability, selected times, confirmations/cancellations, notes you share.
Voice/SMS interactions: content of calls or messages with our agents; call summaries; your confirmations (e.g., "1 confirm, 2 reschedule, 9 cancel"). Call recording occurs only where permitted and disclosed.
We do not intentionally collect government IDs, payment card numbers, precise geolocation, health information, or other sensitive categories. Please do not send such data to us.
2.2 Information collected automatically
Device/usage: IP address, cookie identifiers, browser type, OS, device type, referring/exit pages, pages viewed, timestamps, session length, and clickstream.
Event data: errors, performance metrics, response times, and agent transcripts (redacted where feasible).
Cookies & similar tech: see Section 7.
2.3 Information from third parties
Scheduling & CRM tools (e.g., Calendly/Cal.com, Airtable/Supabase) — appointment status and basic lead/CRM fields.
Analytics & ad tech (e.g., Google Analytics/GTM) — site usage and attribution.
Enrichment/intent tools (e.g., LinkedIn, sales intelligence providers) — business attributes tied to your company domain.
AI vendors/voice platforms (e.g., OpenAI, Vapi, Voiceflow) — processing of conversations to route and respond.
3) How we use information (purposes)
Operate the Services and provide features (voice/chat agents, scheduling, confirmations).
Respond to inquiries and provide demos/consultations you request.
Communicate with you (transactional messages, reminders, notices, and—if you opt in—marketing).
Improve & secure the Services (debug, analytics, testing, fraud/spam prevention).
Comply with law (requests, billing, recordkeeping, lawful intercept where required).
Enforce terms, protect rights, safety, and prevent abuse.
Personalize content and experience (language detection, relevant service info).
Research & development and de-identified statistics.
Automated decisioning: We may use automated workflows to triage inquiries, qualify leads, and offer appointment times. You can request human review at any time by emailing contact@synlixa.com.
4) Legal bases (EEA/UK)
Where GDPR/UK GDPR applies, we process personal data under these bases:
Contract (Art. 6(1)(b)) — to provide Services you request (e.g., demo/consulting interactions).
Legitimate interests (Art. 6(1)(f)) — to secure/improve Services, prevent fraud, and perform reasonable B2B outreach.
Consent (Art. 6(1)(a)) — for certain cookies/analytics/marketing and SMS where required.
Legal obligation (Art. 6(1)(c)) — compliance with applicable laws.
You may withdraw consent at any time (Section 10).
5) How we share information
We do not sell personal information for money. We share with:
Service providers/processors under contract (telecom/SMS, scheduling, CRM/database, ticketing, analytics, cloud/hosting, AI processing).
Business partners (only with your direction or if embedded by you).
Legal & safety — to comply with law, enforce terms, or protect rights/safety.
Corporate events — in connection with a merger, acquisition, financing, or sale of assets (your info may transfer with the business).
With your consent — when you ask us to share or integrate with a third party.
When we share, we require recipients to protect your information and use it only for permitted purposes.
6) Data retention
We keep personal information only as long as necessary for the purposes described here, including legal, accounting, or reporting requirements. Standard practices:
Lead/contact data: retained for up to 24 months after last activity, unless you request deletion sooner.
Operational logs: typically 30–180 days.
Call recordings (if enabled with disclosure): typically ≤90 days.
Deletion on request: verified deletion requests are honored within 72 hours (see Section 10).
Retention periods may change to meet legal obligations or resolve disputes.
7) Cookies & tracking
We use cookies, pixels, tags, and similar tech to:
Run the site and keep you logged in (strictly necessary).
Measure performance (analytics).
Improve content and conversions (functional).
Where applicable, tailor advertising (marketing/retargeting).
Controls:
Browser controls (block/delete cookies).
Our cookie banner/manager (for EEA/UK/other regions requiring consent).
Opt-outs provided by analytics/ad vendors (when applicable).
We currently do not respond to "Do Not Track" signals.
8) SMS, email, and voice communications
Consent: By providing your phone number/email and requesting reminders or demos/consultations, you agree to receive messages relevant to your request.
Frequency: Varies by interaction (e.g., confirmations, reschedules, reminders).
Opt-out: For SMS, reply STOP to end or HELP for help. For email, use the unsubscribe link or email contact@synlixa.com.
Charges: Message and data rates may apply.
Calling/recordings: We comply with applicable consent and disclosure laws. We may record calls only where permitted and disclosed.
9) Security
We employ administrative, technical, and physical safeguards, including encryption in transit, access controls (least privilege), audit logging, and vendor due diligence. No system is 100% secure. If we learn of a security incident affecting your information, we will notify you and regulators as required by law.
10) Your privacy rights & choices
Depending on where you live, you may have the right to:
Access/know what personal information we hold about you.
Correct inaccurate information.
Delete your information.
Port your information.
Restrict or object to certain processing (e.g., marketing).
Withdraw consent where we rely on consent.
Opt out of targeted advertising, "sale" or "sharing" (as defined by state laws).
Appeal a decision if we deny your request (where applicable).
How to exercise: Email contact@synlixa.com with the request type and the email/phone you used with Synlixa. We'll verify your identity (e.g., via a message to your email/phone). We aim to respond within 30 days (or the period required by law). Authorized agents may submit requests as permitted by local law.
11) Regional notices
11.1 California, Colorado, Connecticut, Utah, Virginia (US state laws)
We process the categories described in Section 2 for the purposes in Section 3. We do not sell your personal information for money. We may "share" personal information for cross-context behavioral advertising where ad cookies are enabled; you can opt out via our cookie banner or by contacting us. You have the rights listed in Section 10. Non-discrimination: we will not discriminate against you for exercising your rights.
11.2 EEA/UK/Swiss users (GDPR/UK GDPR/FDPA)
Synlixa is the controller of personal data processed via the Services. We may transfer data outside your country (see Section 12) under appropriate safeguards (e.g., EU Standard Contractual Clauses, UK IDTA/Addendum). You may lodge a complaint with your local supervisory authority, but please consider contacting us first so we can address your concerns quickly.
12) International data transfers
We may process your information in countries other than where you live (e.g., the United States). When we transfer personal data internationally, we rely on adequacy decisions, Standard Contractual Clauses, and other lawful mechanisms. We also implement contractual and organizational safeguards with our processors.
13) Children's privacy
Our Services are not intended for children under 16 (or the age required by your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact privacy@synlixa.com and we will delete it.
Our Services are not intended for children under 16 (or the age required by your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact contact@synlixa.com and we will delete it.
14) Third-party sites & integrations
The Services may link to or integrate with third-party websites and platforms. Their privacy practices are governed by their own policies. We are not responsible for third-party content or privacy practices.
15) Changes to this Policy
We may update this Policy from time to time. The "Last updated" date shows when changes took effect. Material changes will be highlighted on this page and, where required, we will notify you (e.g., by email or in-product notice).
16) How to contact us
Questions, concerns, or requests about this Policy or your information?
Cookies: manage via our cookie banner and your browser settings.
Access/erase/correct/data export: email contact@synlixa.com (we'll verify and respond promptly, typically within 30 days).
Delete now: request deletion and we will remove your personal information within 72 hours of verifying your request, unless retention is required by law.