Last updated: 22 Aug 2025
Applies to: synlixa.com, our sub-domains, dashboards, APIs, and any products, chat/voice agents, or services that link to these Terms (the "Services").
These Terms of Service ("Terms") are a binding agreement between you and Synlixa ("Synlixa," "we," "us," "our"). By accessing or using the Services, you accept these Terms and our Privacy Policy (incorporated by reference). If you do not agree, do not use the Services.
We may update the Services or these Terms from time to time. We will post updated Terms with a new "Last updated" date. Material changes will be reasonably notified. Continued use after changes means you accept the new Terms.
Synlixa provides AI-enabled assistants and tooling that can: (a) capture and qualify leads; (b) schedule/reschedule/cancel consultations or demos; (c) send and receive email/SMS/voice communications; (d) perform outbound/return calls; and (e) integrate with calendars, CRMs, and communication platforms.
Limitations: No emergency services; no legal/medical advice; AI outputs may be inaccurate—review results before relying on them.
The Services are not designed for high-risk environments requiring fail-safe performance (e.g., emergency services, healthcare diagnosis/treatment, aviation, nuclear facilities). Do not use the Services where failure could reasonably be expected to result in death, personal injury, or severe environmental or property damage.
Ownership. You retain ownership of content you submit ("Customer Content"), including leads, messages, transcripts, and files.
License to operate the Services. You grant Synlixa a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and create derivative works of Customer Content solely to provide/improve the Services, comply with law, and prevent abuse.
De-identified use. We may use de-identified/aggregated information for analytics, quality, and benchmarking.
Integrations. If you enable integrations (e.g., Calendly/Cal.com, Twilio, Airtable/Supabase, email providers, AI APIs), you authorize data exchange with those providers on your behalf, subject to their terms.
Privacy. Our Privacy Policy explains how we collect, use, and retain personal information.
You represent and warrant that you will:
Prohibited uses: No malware/spam, infringement, unlawful/defamatory content, scraping personal data, competing model training, reverse engineering, or overloading; no sensitive data (e.g., payment cards, government IDs, health data) unless we agree in writing.
Carrier Compliance & Consent. You are solely responsible for compliance with carrier and industry rules (including CTIA and A2P 10DLC), and for obtaining, recording, and honoring all legally required consents for email/SMS/voice outreach (e.g., TCPA/CAN-SPAM). Maintain opt-out mechanisms (e.g., "STOP/HELP") and suppression lists. Do not submit content that violates carrier policies or law.
Subscriptions are billed in advance (monthly or annual) and auto-renew for the same term unless you cancel before the renewal date. Metered usage and overages (including outbound minutes/SMS) are billed in arrears at our then-current published rates. Taxes and government charges are your responsibility. We may update prices on renewal with 30 days' prior notice.
Unpaid amounts may incur the lesser of 1.5% per month or the maximum permitted by Florida law, plus reasonable collection costs. We may suspend the Services for accounts 10 days past due and charge a reasonable reactivation fee upon payment.
Except where required by law, all fees are non-refundable and non-creditable. As a goodwill exception for your first paid subscription term only, you may request a refund within 7 days of purchase if usage is minimal (≤500 messages or ≤30 voice minutes). SLA credits (Section 12) are service credits only and not cash.
A payment dispute or chargeback constitutes a material breach. We may suspend the account and seek recovery of fees and reasonable costs.
Synlixa IP. We and our licensors own all rights in the Services, including software, models, prompts, voices, designs, and documentation. No rights are granted except as expressly stated.
Feedback. If you provide suggestions, you grant Synlixa a perpetual, royalty-free license to use them without restriction.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Services for your internal business purposes. We may apply fair-use rate limits or usage caps to maintain stability.
The Services may link to or rely on third-party products (e.g., calendars, telecoms, AI APIs). We are not responsible for their content, performance, or terms. Your use of third-party services is governed by their agreements.
Target 99.5% monthly platform uptime. If monthly uptime falls below 99.5%, you may request a service credit up to 10% of the monthly recurring charge (MRC) for the affected month.
Target 99.9% monthly uptime and p50 assistant latency 2–4 seconds during Florida business hours (Mon–Fri). Credits up to 25% of MRC for the affected month.
SLA credits are applied to the next invoice and are your sole and exclusive remedy for availability or latency issues; no cash refunds. Credits do not stack and are capped at the percentage specified above.
Uptime is measured at the service edge excluding customer networks. To claim a credit, email contact@synlixa.com within 10 business days after month-end with timestamps and impact. Your account must be in good standing.
Scheduled or emergency maintenance (we aim to give 48-hour notice for scheduled), issues caused by you or your vendors, Internet/ISP or telecom carrier problems, third-party platform outages (e.g., AI, calendar, CRM, messaging providers), configuration errors, misuse or breach of these Terms, beta features, and force majeure events.
Unless otherwise agreed in writing:
We aim for high availability and responsive support, but targets are goals unless covered by the SLA above. Planned or emergency maintenance may occur.
We may suspend or terminate access if you materially breach these Terms, create risk, or fail to pay fees when due. You may stop using the Services at any time. Upon termination, your right to use the Services ends, but sections intended to survive (e.g., IP, disclaimers, limitations, arbitration) remain in effect.
The Services are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and accuracy of AI outputs. You are responsible for validating results before use.
Exclusive Remedy for Availability/Latency. Service credits under the SLA are your sole and exclusive remedy for any availability, latency, or quality issues and are non-cash, non-transferable credits applied to future invoices.
To the maximum extent permitted by law, Synlixa will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, revenue, data, or goodwill, even if advised of the possibility. Our total liability for all claims will not exceed the amount you paid to Synlixa for the Services in the 12 months before the event giving rise to liability, or $100 if you have not paid any amounts.
Some jurisdictions limit these exclusions; where prohibited, we apply the maximum allowed.
You will defend, indemnify, and hold harmless Synlixa and its affiliates, officers, employees, and agents from and against claims, losses, and expenses (including reasonable attorneys' fees) arising from: (a) your Customer Content; (b) your use of the Services in violation of these Terms or law; or (c) your communications without required consent.
Carrier/Regulatory Fines. Without limiting the foregoing, you will defend, indemnify, and hold harmless Synlixa from any claims, assessments, penalties, or fines imposed by carriers, messaging partners, or regulators (including reasonable attorneys' fees) arising out of: (i) your messaging/calling without required consent; (ii) your failure to honor opt-outs; or (iii) your violation of carrier, CTIA, A2P 10DLC, or TCPA requirements.
You represent that you are not located in, and will not use the Services in, any country or with any person embargoed by applicable sanctions laws. You will comply with all export control regulations.
If you believe content on the Services infringes your copyright, send a notice with required details (work claimed infringed, location, your contact info, good-faith statement, and a signature) to contact@synlixa.com.
Synlixa designates contact@synlixa.com as its agent for DMCA notices and may update this designation from time to time.
Governing law. These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules.
Venue. For disputes that may be filed in court, the exclusive venue is the state or federal courts located in Brevard County, Florida.
Arbitration; Class Waiver; Small Claims; Injunctive Relief. Any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Rules. The seat and venue will be Brevard County, Florida, and hearings may occur by videoconference. No class, consolidated, or representative actions are permitted. Either party may (i) seek relief in Brevard County small-claims court for qualifying disputes, and (ii) seek temporary or preliminary injunctive relief in a court of competent jurisdiction to protect intellectual property or confidential information. You may opt out of arbitration by emailing contact@synlixa.com within 30 days of first accepting these Terms.
Each party may receive non-public information from the other that is marked or reasonably understood to be confidential ("Confidential Information"). The receiving party will use the same care it uses to protect its own similar information (but at least reasonable care) and will not disclose Confidential Information except to its personnel and contractors who need to know it to provide or receive the Services and who are bound by confidentiality obligations. This Section does not apply to information that is or becomes public through no fault of the receiving party, was known without restriction before disclosure, was independently developed without use of the disclosing party's information, or was lawfully received from a third party. The receiving party may disclose Confidential Information if required by law, after giving reasonable notice (if legally permitted).
Neither party is liable for delay or failure to perform due to events beyond its reasonable control, including acts of God, natural disasters, wars, terrorism, labor actions, governmental actions, power or Internet failures, carrier/telecom outages, or third-party platform outages. Affected obligations will be suspended for the duration of the event.
Unless you notify us in writing to the contrary, you grant Synlixa a limited right to use your name and logo in customer lists and marketing materials to identify you as a customer. Each party retains all right, title, and interest in its trademarks and logos. Any broader publicity requires prior written consent. You can opt out at any time by emailing contact@synlixa.com.
If there is a conflict between these Terms and an executed order form or statement of work (SOW), the order form/SOW will control for the conflicting terms, followed by these Terms, then any referenced documents.
Sections that by their nature should survive termination do survive, including Sections 5 (Your Content & Data), 6 (Your Responsibilities), 8 (Fees, Billing & Refunds), 9 (IP), 12 (SLA—to the extent of credits issued/owed), 16 (Disclaimers), 17 (Limitation of Liability), 18 (Indemnification), 21 (Governing Law; Dispute Resolution), 23 (Confidentiality), 24 (Force Majeure), 25 (Publicity & Marks), 26 (Order of Precedence), and 27 (Survival).
Questions about these Terms? Email contact@synlixa.com.